VeriField support is organised so field operations stay fast and secure. Most agent issues are resolved fastest by your organisation administrator, who controls accounts, polling units / sites, and device resets.
Field agents
Start with your organisation admin for login, device binding, assignments, and capture workflow questions.
Organisation admins
Email VeriField support for platform incidents, console access, billing/plan questions, and escalation.
1. Field agents
- Login, OTP, or wrong organisation: contact your organisation admin first.
- New phone / device binding: your admin must issue a device reset before you can bind a new handset.
- Polling unit or site missing: your admin assigns units in the console.
- Camera or location blocked: enable permissions in iOS/Android Settings → VeriField. If the system prompt never appears, reinstall the latest app build.
- Sync / offline vault stuck: confirm connectivity, force sync from the vault if available, then escalate to your admin with screenshots and timestamps.
- Account or data deletion: see Account Deletion.
2. Organisation administrators
- Staff invites, roles, EC8A review, war room, imports, and certificates: use the console first.
- For platform incidents, email support with: organisation/tenant name, affected user email, device OS + app version, approximate UTC time, and steps to reproduce.
- Security incidents (suspected spoofing, compromised admin account): email support immediately and rotate credentials.
3. Contact emails & URLs
- General support: support@verifield.com.ng
- Privacy / deletion: privacy@verifield.com.ng
- Legal: legal@verifield.com.ng
- Website: https://verifield.com.ng
- API: https://api.verifield.com.ng
4. Response expectations (SLA)
- Standard requests: we aim to respond within 2 business days.
- Service outages / security incidents: prioritised; initial acknowledgement targeted within one business day where possible.
- Election-day or contracted enterprise SLAs may supersede these defaults under a separate written agreement.
5. Sales & demos
For Election Integrity or Corporate Verification deployments, email support@verifield.com.ngwith subject "Contact Sales" and include your organisation, country, and expected agent count.